What we do, and what we do not

A registered doctor can take a full history of your concern, explain what may be causing it, tell you what the options are in the system you have chosen, and, when it is clinically appropriate, prescribe treatment. The doctor can also advise tests, interpret results you already have, and tell you when a symptom needs to be seen in person.

• Private consultations on erection, ejaculation, desire, fertility, hormone and genital concerns.
• An explanation of the options and of the evidence for them.
• Advice on tests, lifestyle change and follow-up.
• A prescription when the doctor judges it clinically appropriate.

It is not an emergency service. A doctor on a video call cannot examine you physically, cannot take a sample and cannot perform a procedure. Some conditions, such as a lump, penile curvature, a swelling or a suspected infection needing a swab, need an examination or a laboratory test that a call cannot replace^[2]. India's Telemedicine Practice Guidelines also restrict which medicines may be prescribed after a remote consultation^[1].

• No emergency care: for chest pain, an erection lasting hours, sudden testicular pain or injury, go to the nearest emergency department.
• No physical examination on a video or audio call.
• No prescription without a consultation, and none that the doctor does not judge appropriate.
• No medicine that the telemedicine rules do not allow to be prescribed remotely.

When a test would change the advice, the doctor will say which one and why; you can have it done at a laboratory of your choice and share the report at a follow-up. When a condition needs an examination, imaging or a procedure, the doctor will recommend seeing a specialist in person, such as a urologist or a surgeon, and will explain what to ask for.

The practice offers modern medicine, Ayurveda and homeopathy because patients ask for all three. Offering a system is not a claim that it works equally well for every condition. The pages on each system set out the evidence separately, including where it is limited or absent, so that the choice you make is an informed one.

The advice is only as safe as the information it rests on. Tell the doctor about every medicine and supplement you take, any heart, blood-pressure or diabetes problem, and anything that has changed since your last consultation. If a symptom gets worse, do not wait for a follow-up: seek care in person.